Cancellation and Refund Policy for AtoZ Automobiles

At AtoZ Automobiles, we strive to provide our customers with a smooth and transparent experience. This Cancellation and Refund Policy outlines the terms under which orders can be canceled and refunds issued. By using our services, you agree to the terms stated below.

1. Order Cancellation

a. Cancellation by Customer

  • Product Orders: Customers may cancel their product orders within 24 hours of purchase for a full refund, provided the order has not yet been dispatched. To cancel an order, please contact our support team at info@tozautomobiles.in
  • Service Appointments: Service appointment cancellations must be made at least 24 hours before the scheduled service time. Failure to do so may result in a cancellation fee, as outlined in your booking confirmation.

b. Cancellation by AtoZ Automobiles

AtoZ Automobiles reserves the right to cancel any order due to stock limitations, pricing errors, or other unforeseen issues. If we cancel your order, you will receive a full refund within 7-10 business days.

2. Refund Policy

a. Eligibility for Refunds

Refunds are available in the following cases:

  • Orders canceled by the customer within the allowed cancellation period
  • Orders canceled by AtoZ Automobiles due to issues beyond the customer’s control
  • Products that are defective or damaged upon arrival

b. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Cancellations made after the dispatch of products
  • Failure to cancel service appointments within the specified period
  • Change of mind after the product has been dispatched or the service has been completed

c. Refund Process

Refunds are processed to the original method of payment within 7-10 business days of approval. For cash-on-delivery orders, refunds will be made through bank transfer. You may be required to provide bank details for the transfer.

3. Return of Products

To initiate a return for damaged or defective products:

  • Contact us within 48 hours of receiving the product.
  • Provide images and details of the defect or damage.
  • The product should be unused, in its original packaging, and include all accessories.

Once approved, you will receive instructions for returning the product. Upon receipt and inspection of the returned item, we will process your refund within 7-10 business days.

4. Contact Us

If you have questions or concerns regarding this policy, please contact us at:

Thank you for trusting AtoZ Automobiles with your needs.